1. Introduction
Relixo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share information when you use our Service at getrelixo.com.
By using Relixo you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
- Account information — your email address, business name and encrypted password when you register
- Business configuration data — the information you provide to configure your AI assistant including product details, policies, business hours and support contacts
- Usage data — the number of messages your assistant handles each month for billing and plan limit purposes
- Payment information — processed securely by Paddle, we do not store your payment card details directly
- Technical data — IP addresses and browser information collected automatically for security purposes
3. Information We Do Not Collect
We do not collect personal information about your website visitors beyond what is necessary to operate the Service.
4. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Operate and improve the Service
- Process your subscription and billing through Paddle
- Enforce plan message limits and reset them monthly
- Send important service updates and notifications
- Respond to your support requests
- Comply with legal obligations
5. Third Party Services
We use the following third party services to operate Relixo:
- OpenAI — processes messages sent through your widget to generate AI responses. Subject to OpenAI's privacy policy at openai.com/privacy
- Paddle — processes all subscription payments securely. Subject to Paddle's privacy policy at paddle.com/privacy
- Render — hosts our application and database infrastructure. Subject to Render's privacy policy at render.com/privacy
We do not sell your personal information to third parties.
6. Data Storage and Security
Your data is stored on secure servers provided by Render. We implement appropriate technical and organizational measures to protect your information including:
- Encrypted passwords using industry standard hashing
- Secure HTTPS connections for all data transmission
- JWT authentication tokens for secure session management
- SSL certificates on all endpoints
While we take security seriously no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your account information for as long as your account is active. If you cancel your account your data will be retained for a reasonable period before being permanently deleted. You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent to data processing where applicable
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights please contact us at hello@getrelixo.com.
9. Cookies
Relixo uses localStorage in your browser to store your authentication token and setup preferences. We do not use tracking cookies or advertising cookies. No third party advertising networks have access to your browsing behavior on our platform.
10. Children's Privacy
Relixo is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy. The effective date at the top of this page will always reflect the most recent update.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data please contact us: